Who we are

We are a small business in Southlake, Texas doing business as Friendly Dragon Dog Behavior. Our website address is: https://myfriendlydragon.com. Our parent company is Wichita, Kansas based Hands Full Dog Training LLC at https://handsfulldogtraining.com

OUR POLICY FOR PROTECTING YOUR ONLINE PRIVACY

WE TAKE YOUR PRIVACY SERIOUSLY.

THIS POLICY EXPLAINS HOW INFORMATION ABOUT YOU IS COLLECTED, USED AND DISCLOSED BY HANDS FULL DOG TRAINING, LLC. THIS PRIVACY POLICY APPLIES TO INFORMATION WE COLLECT WHEN YOU USE OUR WEBSITE, SIGN UP FOR OUR E-MAIL LIST, REGISTER FOR SERVICES, OR OTHERWISE INTERACT WITH US.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide you with additional notice (such as by adding a statement to our website or by sending you a notification). We encourage you to review our Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

GENERAL POLICIES

HOW DO WE COLLECT INFORMATION?

When you provide it to us. When registering for services or for email lists, you may provide us with your name, email address, postal address, phone number, or other personal information. You may also provide us information on your family members’ names and ages, your pets, and specific behavioral information regarding your pets. We will only use your personal information to administer your account and to provide the services you have requested from us.

When you pay for our services. If you are making a purchase, we will request financial information potentially including your credit card number, expiration date, and security code. Any financial information we collect is used only to bill you for your purchase. This information may be forwarded to your credit card provider.

When you visit our website. Some of the plugins and analytical tools on our site use “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website.

CAN I REMOVE MY PERSONAL INFORMATION?

After registering for our services, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may elect to edit your account information or to have your account deleted at any time by emailing info@handsfulldogtraining.com. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

HOW DO YOU USE THIS INFORMATION?

  • To provide, maintain, improve and promote our services
  • To provide and deliver the information and services you request, including processing transactions, sending confirmations, reminders, invoices, and receipts
  • To send you technical, security, and account related notices
  • To respond to your comments & questions and provide customer service
  • To facilitate contests, sweepstakes and promotions that you have opted into
  • To carry out any other necessary purpose related to conducting the services you have requested or purchased

IS MY INFORMATION DISCLOSED TO ANYONE BESIDES HANDS FULL DOG TRAINING, LLC?

We will not disclose personally identifiable information we collect from you to third parties except to the extent necessary, including:

  • To fulfill your requests;
  • To protect ourselves from liability;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • To comply with the terms and conditions of our internet host provider;
  • To contractors or service providers who need access to such information to carry out work or perform services on our behalf, such as our client database manager (you can find their privacy policy here –  http://swdllc.net/privacy/ )
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Company or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • With your consent or at your direction

PROMOTIONAL COMMUNICATIONS

You may opt out of receiving promotional communications from us by following the instructions in those communications or by sending an email to info@handsfulldogtraining.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

PRIVACY POLICY FOR MINORS

Only persons 18 and older may create an account and register for services. We do not intentionally collect account related data from anyone under the age of 18. If you are under 18 years old, please ask your parent or guardian to contact us, create an account, and enroll for services. If you are under 18 and register for services, we may delete your account and request a parent to contact us.

WHERE ARE YOU LOCATED?

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries.

COOKIES POLICY

We use cookies on our sites (handsfulldogtraining.com and subdomains) (“our site”) for a number of purposes. They help us to provide you with a good experience when you browse our website, and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies

These are cookies that are required for the operation of our website.

They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of the e-billing services.

Analytical/performance cookies

They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.

Functionality cookies

These are used to recognize you when you return to our website. This enables us to personalize our content for you (for example, viewing conversations from prior chat sessions).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

You can find more information about the individual cookies we use and the purposes for which we use them below.

GOOGLE ANALYTICS

This website uses Google Analytics to help analyse how users use the site. The information generated by cookies tells us about your use of the website (including IP address) and is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for Hands Full Dog Training.

We will never (and will not allow any third party to) use the Google Analytics statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site via Google Analytics with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

FACEBOOK PIXEL

This website uses a tracking pixel to advertise on Facebook and Instagram to previous visitors to our site. Third parties, including Facebook, may use cookies, web beacons, and other storage technologies to collect or receive information from this website and elsewhere on the internet and use that information to provide measurement services and target ads. This means that after visiting our website, you may see ads for Hands Full Dog Training, LLC on Facebook and Instagram.

Hands Full Dog Training, LLC does not have access to any personally identifiable information used in the course of this service, and does not transmit or resell any information collected.

You can set preferences for how Facebook advertises to you by going to Settings and then Ads in your Facebook account. On this page you can opt out of online interest-based ads.  You can also visit http://www.aboutads.info/choices for more information on opting out of online ads.

3RD PARTY POLICIES

Related services, content and offerings linked to or from this website, for example, via embedded video have their own privacy statements and cookies policies that can be viewed by clicking on the corresponding links within each respective website. Since we do not have control over the policies or practices of participating merchants and other third parties, we are not responsible for the privacy practices or contents of those sites. We recommend you review their policies before you provide any personal information or complete any transaction with them.